Terms and Conditions

Please read these Terms and Conditions carefully before purchasing any homeopathic medicines or medicine kits under the Osum Homeopathy brand from DTS Health Care Clinic.

By placing an order or purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1. General Information:

• DTS Health Care Clinic ("the Clinic," "we," "us," or "our") offers homeopathic medicines and curated medicine kits under its brand name "Osum Homeopathy" for sale to individuals seeking homeopathic treatment.

• These medicines and kits are intended to support general well-being and address specific health concerns as per homeopathic principles.

• The information provided about our medicines and kits is for informational purposes only and should not be considered as a substitute for professional medical advice. Always consult with a qualified healthcare practitioner for diagnosis and treatment of any health condition.

2. Product Information and Disclaimer:

• We strive to provide accurate and up-to-date information about our homeopathic medicines and medicine kits, including their composition, indications, and dosage guidelines. However, variations may occur.

• Photographs and descriptions of products on our website or promotional materials are for illustrative purposes only and may not perfectly represent the actual product.

• Homeopathic medicines work on the principle of stimulating the body's self-healing mechanisms. Individual results may vary, and there is no guarantee of specific outcomes.

• Osum Homeopathy products are prepared according to traditional homeopathic practices and standards.

• We disclaim any liability for adverse effects or lack of expected results arising from the use of our homeopathic medicines or medicine kits when not used as directed or without proper consultation.

• It began not in a factory or a boardroom — but in a quiet clinic, where a doctor spent years listening to people who had forgotten what real care feels like.

  Every consultation started with a simple principle: healing must be personal.

  No two bodies are alike — and no single medicine should ever be the same.

  From that philosophy grew a movement — not to mass-produce remedies, but to revive the art of customized healing.

  Our platform was created to bring that same personalized approach to people everywhere, safely and ethically.

  Here, nothing is sold without understanding.

  Every remedy begins with a consultation, a story, a doctor’s careful review.

  Only then is a formula prepared — uniquely aligned with your condition, temperament, and the deeper balance your body seeks.

  The images you see on our website are only for reference, gentle reflections of traditional herbal and homeopathic formulas that inspire our work.

  They are symbols of a healing tradition — not pre-packed products waiting to be shipped.

  The medicine you receive is made fresh, only after your symptoms have been studied and reviewed by a doctor.

  Our process bridges ancient knowledge and modern discipline.

  We follow the timeless wisdom of Ayurveda and Homeopathy, grounded in today’s clinical science.

  Each bottle, each drop, each remedy that leaves our care carries two imprints — nature’s intelligence and a doctor’s conscience.

  We do not believe in over-the-counter cures.

  We believe in conversation before cure, in listening before prescribing, in treating the person before the disease.

  Every remedy that reaches you is doctor-reviewed, customized, and ethically prepared.

  There are no instant promises, no generic shortcuts — only honest, evidence-backed formulations designed to restore balance at your body’s pace.

  What began as one doctor’s quiet mission to make healing personal again has grown into a collective effort —

  to bring clarity, compassion, and authenticity back to natural medicine.

  We don’t sell miracles.

  We serve understanding.

  We don’t sell medicine first.

  We listen, study, and prepare it only after knowing you.

  Because real healing is not found in bottles.

  It begins with empathy, guided by science, and completed by nature.

3. Ordering and Purchase:

• Orders for homeopathic medicines or medicine kits can be placed through our designated channels (e.g., in-person at the clinic, phone order, online platform if available).

• All orders are subject to acceptance by the Clinic. We reserve the right to refuse or cancel any order at our discretion.

• You are responsible for providing accurate and complete information during the ordering process, including your name, contact details, and delivery address (if applicable).

• By placing an order, you confirm that you are of legal age to purchase and use the products and that you are not purchasing them for any illegal or unauthorized purpose.

4. Pricing and Payment:

• The prices of our homeopathic medicines and medicine kits are as displayed at the point of purchase and are subject to change without prior notice.

• All prices are inclusive of applicable taxes unless otherwise stated.

• Payment for orders can be made through the accepted payment methods specified by the Clinic.

• We reserve the right to withhold the shipment or provision of products until full payment has been received.

5. Dispensing and Usage:

• Homeopathic medicines will be dispensed according to standard homeopathic practices and may include potency selection and dosage instructions based on general guidelines.

• Medicine kits are pre-selected combinations of homeopathic remedies for specific purposes.

• It is your responsibility to use the homeopathic medicines and medicine kits as directed. Dosage and frequency should be followed unless otherwise advised by a qualified homeopathic practitioner.

• Keep all homeopathic medicines out of reach of children and pets and store them according to the instructions provided on the packaging.

6. Returns and Refunds:

• Due to the nature of homeopathic medicines, we generally do not accept returns or offer refunds once the products have been dispensed or shipped, unless there is a clear manufacturing defect or error on our part.

• If you believe you have received a defective or incorrect product, please contact us within 3 days of receipt with proof of purchase and details of the issue. We will review your case and may offer a replacement or refund at our discretion.

7. Shipping and Delivery (if applicable):

• If we offer shipping services, delivery times are estimates and may vary depending on the location and shipping method.

• We are not responsible for delays or damages that may occur during shipping that are beyond our reasonable control.

• Shipping costs, if applicable, will be clearly communicated to you during the ordering process.

8. Intellectual Property:

• The "Osum Homeopathy" brand name, logo, and all related intellectual property rights are owned by DTS Health Care Clinic. You are not permitted to use them without our prior written consent.

9. Governing Law and Jurisdiction:

• These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

• Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Vadgam,dist B. k. in India].

10. Amendments:

• We reserve the right to modify or update these Terms and Conditions at any time without prior notice. The latest version will be posted on our website or made available at the Clinic. Your continued purchase of our products after any such changes constitutes your acceptance of the revised Terms and Conditions.

11. Contact Information:

• If you have any questions or concerns regarding these Terms and Conditions or our products, please contact us at:

  DTS Health Care Clinic

  Mumanvas,opp to mosque,Ta.Vadgam

• Mo:8306029064

12.

*By accepting the Terms and Conditions of our platform, you expressly consent to our collection and use of your personal data, specifically your phone number, for the purpose of contacting you through phone calls, IVR and RCS messaging. These calls and messages may be made to remind you of any relevant updates, activities, or information regarding your account, as well as to inform you about new offers, promotions, or updates related to our platform and services. You acknowledge and agree that we may use your phone number to provide these communications and understand that this is a necessary part of your engagement with our platform. You may opt out of receiving such communications at any time by contacting our support team or following the opt-out instructions provided in any communication. However, opting out of promotional calls will not affect non-promotional or service-related communications that are essential to your use of the platform